| Q. |
How
are my customers billed for support by phone? |
| A. |
With our paid support package,
callers will dial a dedicated 888 number that
we setup for you, and will be automatically billed
to their credit card.
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| Q. |
What
is the difference between a LIVE line and a RECORDED
line? |
| A. |
LIVE - You, or your operators will answer the
phone and speak to your callers live. We will
forward all paid calls to any telephone number
in the US (including cell phones).You DO NOT need
any special phone equipment
RECORDED - Callers will be able to listen to
your pre-recorded content. No special phone equipment,
or phone lines are needed. Callers will have up
to 5 menu options should you desire to give them
multiple options when listening to your content.
You will be able to change your recordings as
often as you would like free of charge.
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| Q. |
What
are my billing options? |
| A. |
We offer 3 types of billing plans:
Per Minute Billing - callers are charged a certain
dollar amount for each minute they stay on the
phone.
Flat Rate Billing - callers are charged one flat
rate for the entire call, no matter how long the
call lasts for.
Combo Per Minute and Flat Rate Billing - callers
are charged a combination of a per minute basis
and a flat rate.
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|
| Q. |
When
I order a paid support line, how long does the line
belong to me? |
| A. |
Your dedicated line will
belong to you for as long as you use our service. |
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| Q. |
Are
there any additional monthly, or hidden fees? |
| A. |
There is a one-time setup
cost, and monthly maintenance fee. There are no
long term commitments, and you may cancel your line
anytime with no penalties or additional costs. There
are absolutely no hidden fees. |
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|
| Q. |
How
much will I earn per call? |
| A. |
That depends on the billing plan that you choose.
You may select a billing plan that charges between
$.99 and $5.99 per minute, or $10 to $50 per call
on a flat basis. Your payout will vary depending
on the billing plan chosen when you purchase your
line from us. You may change the price billed
to your callers at anytime via the internet, free
of charge.
For payout rates, click
here. For a detailed earnings projection calculator,
click
here.
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| Q. |
Do
I need expensive equipment to update and maintain
my line? |
| A. |
No, with PaidSupport.coml
you'll never need equipment to operate your lines.
For our Live lines, we forward all calls to any
phone number in the US (including cell phones),
for you or your operators to answer. For our Recorded
line, our equipment handles all incoming calls.
Each of our 800 lines can handle up to 99 calls
at a time. |
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|
| Q. |
How
do I promote my Paid Support line? |
| A. |
Our dedicated support
team will assist you with all your promotion and
advertising needs. We will also be including sources,
and tools which will show you how to effectively
promote in newspapers, magazines and the internet.
As the owner you have complete control over the
success, and profitability of your paid support
line. By promoting your line effectively, and using
different methods you will be able to attract people
to call your line. |
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|
| Q. |
What
is a chargeback? |
| A. |
A chargeback occurs when
a caller disputes a charge. They are most common
if a child under the age of 18 years old calls your
line. You can prevent chargebacks by including an
age disclaimer in all your ads. |
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|
| Q. |
When
and How do I get paid? What kind of reporting do
you offer, and How do I keep track of all my calls? |
| A. |
Payment is made on a 30
day pay cycle by check or direct deposit, on the
25th of the month. As a line owner we provide you
with call count reports, so you know exactly how
many calls you've received to your line and how
much money you are making. A monthly statement is
also included with each check which gives you a
complete breakdown of your lines activity. |
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|
| Q. |
Do
your paid support lines work in Canada or internationally?
|
| A. |
Our programs are
made to work in the United States and Canada only.
However, we have many clients from around the world,
and promote their lines in the US successfully.
We will help you advertise nationally. |
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| Q. |
How
long does it take to setup my line? |
| A. |
We will set you up within
3 business days from the time we receive your order.
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| Q. |
How
do I get started? |
| A. |
For fastest setup order securely online or print
the order form and mail it in. We accept credit
cards, money orders, and checks. Your order will
be processed immediately. You can begin as soon
as your line is setup.
If you should have any additional questions,
please contact us: via phone (888) 227-6135 or
by email: info@paidsupport.com
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