Key Features

Join the Most Powerful and Innovative Support Billing Platform

All-in-One Support Billing

Easy to bill individual incidents or multiple Incidents simultaneously. This includes Tickets, Email, Chat, Remote Support, or Hourly billing.

Integrated Payment Processing

Credit & Debit Card payment processing using our merchant account or yours. We automate the sales, billing and reporting - so you don't have to.

Support Plan Builder

Create & Sell Support Plans quickly and easily. You can view your plans being built as you add features, benefits, and pricing.

Efficient Support Handling

You can manage, track and respond to support requests from your account dashboard and email.

Seamless Integration

Our support platform utilizes simple HTML or API so that you can integrate Premium Support into your website easily.

Plan Comparisons

Display multiple support plans using a side by side comparison chart to highlight the features and benefits of each offered plan.

Support Marketplace

Earn additional revenue because you will have the ability to distribute your support services through our Support Marketplace.

Built-in Remote Support

Powerful web based Remote Support is seamlessly integrated with your account. You can easily log-in to your customers' computer from any web browser and diagnose and/or repair issues. No additional installations are required by you or your customers.

Branded Support Portal

Customer support is provided as a service from your company. Your Premium Support site and account management for your customers occurs under your own brand, not ours.

Built-in CRM

Powerful web based Remote Support is seamlessly integrated with your account. You can easily log-in to your customers' computer from any web browser and diagnose and/or repair issues. No additional installations are required by you or your customers.

Create an Unlimited Combination of Support Plans!

  • Fully Customize Your Support Plans

    Ability to offer one plan or multiple plans with different names, features and benefits.

  • Flexible Pricing

    Charge customers up to $1000 per Support Plan. One Time, Monthly or Yearly Recurring Plans.

  • Choose Support Plan Lengths

    Daily. Monthly, Yearly and Until Used

  • Plan Benefits

    Adding Benefits shows your customers what's included with each plan.

  • Plan Features

    AEach plan can include one or multiple incident types such as Tickets, Email, Phone, Chat, Remote Support, and Hourly Billing. A specific quantity or unlimited number of incidents can be selected.

  • Plan Descriptions

    Create a unique description which describes each Support Plan to your customers.


Additional Options

  • Guaranteed Response Time / Service Level Agreement - Give customers a set time frame in which incidents will be responded to.
  • Free Plans - Create free support plans that automatically upsell paid plans on expiration, or when all incidents are used.
  • Plan Extension Upsell - Customers can purchase additional incidents for existing support plans.
  • Suggest Plans on Expiration - Offer new plans when current plans expire.
  • Include in Marketplace - get your support listed in our tech support marketplace to maximize your support revenue.

Get Started Now - Free

Start Offering Premium Support in Minutes

Fast Setup and Integration. Unlimited Agents. No Monthly Fees.

Designed for any business - large and small. It’s the perfect solution for software providers, manufacturers, app developers and computer service companies.

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