Priced To Make It Simple For You To Offer Premium Support

You can use our merchant account or your own. For your convenience, you can change from one to the other at any time.

Professional

$0

Per month
Unlimited Agents

FREE Setup

Credit Card Processing Handled through our PaidSupport Merchant Account

Tiered Service Fee 15-18% of revenue based on usage

Sign Up Free

Enterprise

$59

Per Month Per Agent
Or $49 Agent/Month Billed Annually

FREE Setup

Credit Card Processing Handled through you Own Merchant Account

No Service Fee

Get Started Now

FAQs

Here are answers to frequently asked questions.

What is PaidSupport?

PaidSupport is the industry leader in enabling companies to offer paid support. We provide a support billing platform that makes it simple and cost-effective to offer premium technical support. So you can provide one-on-one attention and faster response times to customers who demand premium service.

Who processes the payments?

We have two account types, one which you can use our merchant account for credit card processing, and the other if you wish to use PaidSupport with your own merchant account.

What types of support can I offer?

PaidSupport is extremely flexible. You can provide a variety of Premium Support options by ticket per incident, phone, email, chat, remote support, and hourly support.

Your company decides what support to charge for and what support is free. You can also offer single-incident and multiple-incident support plans.

Can I continue to offer free support?

Yes. You can also continue to offer free support options, like FAQ's, forums, and online help.

Can I use my existing support infrastructure and ticket system?

Yes, we can work with you no matter what your current method of support is.

If your company already uses support applications that you're comfortable with, you can continue to use them. With PaidSupport, you can create and offer Premium Support Plans through our service, while providing the actual support through your current system.

If you don't already have a support system in place, we can provide it. You’ll also have the option of keeping your Premium Support plans separate from your current support system.

Who can use PaidSupport?

Any company that wants to provide support! Many of the world’s top companies are discovering the advantages PaidSupport offers. We currently work with many different types of companies, including software providers, hardware manufacturers, app developers, and computer service companies.

Why Should I Offer Premium Support?

You can transform tech support from a liability into a valuable asset.

As you know, offering personal technical support is costly. It requires time and resources. In fact, it can become overwhelming.

With our platform, you can offer premium support, build customer loyalty, spend less time doing it, and make money.

Can I change Account types?

Yes, you can change your account type at any time.

Will PaidSupport work with my existing tech support?

Yes. PaidSupport fits perfectly with existing businesses while giving your customers the benefit of personalized support solutions. You’ll build better customer relations, while you build your revenue.

How long does it take to get started?

You can start to offer Premium Support immediately. Just sign up for our service and create your account. If you need assistance, simply contact us. We’re here to make everything easy.

Other Questions?

We’re Here to Help!